Customer Service and Warranty
McKee Homes is dedicated to providing the best customer service possible. We will be happy to help you with any questions or warranty requests you may have.

Customer Service
General customer service questions
Phone: 910-475-7100 (Opt 3)
Email: warranty@mckeehomesnc.com
McKee Homes 2-10 Warranty Program
Please use the contact info below for all warranty requests
Phone: 910-475-7100 (Opt 3)
Email: warranty@mckeehomesnc.com
Helpful Information
File Downloads
- Download a copy of our 2-10 Warranty Program Manual
- Download the 2-10 Warranty Program Maintenance Manual
- Download the McKee Homes New Home Maintenance Guide
We help you protect your investment!
McKee Homes offers the 2-10 Warranty Program which means we provide our new homes with 1 year materials, 2 year systems and 10 year structural protection from its internal warranty program.
Our 2-10 Warranty Program covers the following:
- 10 years of structural defect coverage for load-bearing components.
- 2 years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
- 1 year of surety coverage against defects in workmanship and materials
With the purchase of your new home, you’ll receive a copy of the structural home warranty manual and contract that explains what is covered by the warranty. Should you ever need to sell your home, the warranty is fully-transferable, which increases the resale value of the home.
