Customer Care

Customer Service and Warranty

McKee Homes is dedicated to providing the best customer service possible. We will be happy to help you with any questions or warranty requests you may have.

Customer Service

General customer service questions

Phone: 910-475-7100 (Opt 3)

McKee Homes 2-10 Warranty Program

Please use the contact info below for all warranty requests

Phone: 910-475-7100 (Opt 3)

Helpful Information

File Downloads

We help you protect your investment!

McKee Homes offers the 2-10 Warranty Program which means we provide our new homes with 1 year materials, 2 year systems and 10 year structural protection from its internal warranty program.

Our 2-10 Warranty Program covers the following:

  • 10 years of structural defect coverage for load-bearing components.
  • 2 years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
  • 1 year of surety coverage against defects in workmanship and materials

With the purchase of your new home, you’ll receive a copy of the structural home warranty manual and contract that explains what is covered by the warranty. Should you ever need to sell your home, the warranty is fully-transferable, which increases the resale value of the home.

McKee Homes Home Buyers Limited Warranty Program