Customer Service and Warranty
General customer service questions
Phone: 910-475-7100 (Opt 3)
2-10 Home Buyer's Warranty Program
Please use the contact info below for all warranty requests
- Download a copy of our 2-10 Warranty Manual
- Download the 2-10 Home Maintenance Manual
- Download the McKee Homes New Home Maintenance Guide
We help you protect your investment!
McKee Homes is a 2-10 Home Buyers Warranty® (2-10 HBW) builder member which means we provide our new homes with 2 year systems and 10 year structural protection from the nation’s leading home warranty company.
Our 2-10 Warranty covers the following:
- 10 years of structural defect coverage for load-bearing components.
- 2 years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
- 1 year of surety coverage against defects in workmanship and materials
With the purchase of your new home, you’ll receive a copy of the structural home warranty manual and contract that explains what is covered by the warranty. Should you ever need to sell your home, the warranty is fully-transferable, which increases the resale value of the home.