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McKee Homes Warranty

One of the most common questions new homeowners have is ‘how do I submit warranty requests and schedule the work to be done?’ McKee Homes enrolls all new homeowners in our 2-10 Home Buyers Warranty program upon closing. This program provides 1-year workmanship, 2-year systems and 10-year structural coverage. In an effort to provide exceptional customer service we have partnered with 2-10 Home Buyers Warranty, one of the nation’s leading home warranty companies, to handle all homeowner warranty requests under their Front Line Warranty Service Program.

During your Pre-Closing orientation, your Builder will show you a sample McKee Homes homeowner’s manual and cover some of its key points. Shortly after closing, you will receive an email with login information for your BuilderTrend account. This is where your personalized homeowner’s manual will be located. Your homeowner’s manual provides a wealth of information, including:

  • 2-10 Home Buyer’s Warranty information and warranty manual
  • Emergency service numbers for plumbing, HVAC and electrical
  • Seasonal maintenance guide
  • 30-day and 11-month warranty service request forms

The 2-10 warranty manual explains what is covered under warranty and what is not covered, so it is a great reference tool. The emergency numbers are for the trade partners who helped build your home. If something happens with your electrical, HVAC or plumbing that needs immediate attention, you know whom to contact. The seasonal maintenance guides are informational and provide suggestions on how to help maintain your home and avoid costly repairs later on.

The warranty service request forms can be used to fill out at 30-day and 11-months after closing to address any issues you may find in your home. These forms are optional, as 2-10 Home Buyers Warranty will take your warranty items over the phone, through email, fax and mail. All contact information can be found in your homeowner’s manual. We do recommend keeping a running list so you can be sure to get all of your items addressed at one time. Once our Front Line Warranty Service team receives your warranty items they will determine what is covered and what is not covered. The items that are covered under warranty will be scheduled for repair with you by the Builder in your neighborhood. Our warranty system does not offer reminders at 30-day and 11-months after closing, so putting a reminder on a calendar may help remind you when it’s time to turn in the lists.

If you have a warranty issue with your appliances you will need to contact the appliance supplier directly. Their contact information can be found in your homeowner’s manual.

It is our goal to make sure any issues with your new home are resolved in a timely manner. From minor issues such as nail pops to more complex issues that occasionally occur, our 2-10 Home Buyer’s Warranty Program will protect your investment in your new home. Should you ever need to sell your home, the warranty is fully-transferable, which increases the resale value of the home.

Custom Home Warranties Vs Personalized Production Home Warranties

This is part four of our series of articles comparing custom homes to personalized production homes. This article will focus on the warranties offered by custom home builders vs. personalized production home builders.

If you are considering the purchase of a new home, you may be trying to decide whether to buy a custom home or a personalized production home. There are very distinct differences between a custom home and a production home; therefore, you should spend some time learning the specific details of each before you make any decisions. Some of the questions you will need to have answered are:

Cost: What is the square foot cost for each type of home?

Time to Build: How long does it take to build each type of home?

Pros/Cons: What are the advantages and disadvantages of each type of home?

Options and Selections: What options and selections will you get to choose?

Warranty: What level of new home warranty should you expect with each type of home?

Touch Points: How much personalized service will you get from each type of builder?

Learning everything you can about the different types of new homes selections available will allow you to make a more educated decision about which option is best for you and your family. Please read our series of articles on this topic for more information and answers to all the above questions.

Custom Homes

When building a custom home, you generally acquire your own land, design your own floor plan (or have it designed) and submit it to the builder. Additionally, you will be directly involved in the planning and development of every aspect of your new home.

Each builder will have their own specific new home warranty and levels of that warranty. Most custom home builders cannot afford to include a custom warranty that will cover a home’s structure for up to 10 years. They generally only give the home buyers a one year builder’s warranty. However, some custom home builders will take care of problems with their homes beyond the required warranty. Each builder is different and it’s up to the home buyer to find out the specifics of the different new home warranties that each builder offers.

There are numerous home warranty companies that offer extended warranties for new and older homes, so even if your builder only offers a one-year builders warranty it is possible to buy additional coverage. It’s important to research new home warranty companies before purchasing coverage to make sure you are getting the coverage you need at a fair price from a reputable company.

Personalized Production Homes

When having a personalized production home built, it’s customary for the home and land to be offered as a package deal. You will have the ability to choose from a variety of home floor plans and new home options; therefore, with a personalized production home, you will still have the opportunity to customize your home to a certain extent.

When it comes to offering a warranty, each production home builder is required to offer a one year builders new home warranty for their homes. However, some builders offer custom home warranties, such as the 2-10 Home Buyers Warranty® offered by McKee Homes that covers the material and defects for one year, the home’s systems for two years and the structure for 10 years.

Having a good quality home warranty provided by your home builder saves money over the years as you don’t need to purchase additional coverage after the first year. Another advantage of the 2-10 Home Buyers Warranty® is that it is fully-transferable, which increases the resale value of the home, should you ever need to sell it.

210 Home Buyers Warranty

2-10 Warranty Coverage Details:

  • Ten (10) years of structural defect coverage for load-bearing components.
  • Two (2) years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
  • One (1) year of surety coverage against defects in workmanship and materials.

The Bottom Line

The decision about whether to buy a custom home or a personalized production home is a very personal one and one only you can make. You should take as much time as you need to study all your options, and then will you be able to make the decision that is right for you and your family.

If you find yourself torn about which direction to take, you may want to visit some personalized production home builder locations to get a feel for what they have to offer. If after that you don’t find anything that suits your needs, you can always contact a custom home builder to compare the costs and options they have available.

Buying a Home – New vs. Preowned

Is it better to buy a pre-owned (resale) home or a new home? There are pros and cons to think about with both purchases. Buying a newly built home is like buying a cupcake with frosting on it. With a new home, you know exactly what you are getting under the frosting. On the other hand, a resale home could be that same cupcake with frosting or it could possibly be something much less desirable dressed up to look like a cupcake. It’s up to each homebuyer to decide which to choose, but personally, I want the cupcake with frosting.

If a homebuyer chooses to purchase a new home, they have more options to choose from and a question to ask themselves: “am I ready to embrace my creative side?” If the answer is yes, they can start from the ground up and pick a lot, floorplan, features and options in the neighborhood where they would most like their new home built. Builders have lined up all the contractors, picked out great locations and have the design coordinator on standby. Also, many creative types have already developed a ‘baby book’ to chart the process of building their new home and nobody judges them. Everyone loves a baby, just sayin’.

If a homebuyer is not channeling their ‘creative animal’ at the point of purchase, or needs to move sooner than a new home can be built for them, they can buy a new home that is already built, sometimes referred to as “move-in ready.” There are some move-in ready homes that can still be personalized depending on the builder and buyer’s prerogative.

With a resale home, someone has already made the creative decisions for the buyer. Before a mortgage can be secured for the home, the buyer will need to get a termite inspection and the entire home will need to be inspected by a qualified home inspector. Any problems found by the home inspector will need to be repaired before the buyer closes. If the home has a septic system, the septic system will need to be inspected and tested by a qualified professional and the tank may need to be pumped.

Most buyers want to personalize a home once they buy it and fix or upgrade anything they don’t like about the home. Resale homes often need much more maintenance than a new home, so the homebuyers need to be prepared to spend several fun-filled weekends engaged in DIY projects or spend additional money to hire a contractor, have strangers in their home and be a temporary construction manager in order to get the home the way they want it. Resale home buyers should get cost estimates on any work they want done before purchasing the home to make sure their budget will allow for the improvements and maintenance of the home.

What about the money? Most people assume they will pay less for a resale home over a new home, however in the long run, that is often not the case.

With new construction the homebuyer controls the costs by choosing the plan, the features, the upgrades and the location or subdivision they have their home built in.   The new homebuyer will also have all the latest and greatest energy efficient building materials such as windows, appliances, insulation and heat and cooling systems. In the long run, the new homebuyer will save money every month because of the home’s efficiency. Another money-saving benefit of purchasing a new home is the new home warranty. Some builders even include an additional warranty in the purchase cost of the home that goes beyond a traditional new home warranty. 2-10 Home Buyers Warranty is an example of such a warranty. McKee Homes includes a full 2-10 warranty with all new homes, which covers the home’s systems for two years and the structure for a full 10 years.

In the end, it is up to each homebuyer to decide what is best for them. With new homes they get more input into having the home built the way they want it, they don’t have to spend every weekend doing projects and maintenance, they can rest easy knowing the home is covered by a new home warranty and they save money on energy costs every month. With a resale home, the initial cost may be lower, but until they purchase the home, they really don’t know for sure what’s under that frosting.