One of the most common questions new homeowners have is ‘how do I submit warranty requests and schedule the work to be done?’ McKee Homes enrolls all new homeowners in our 2-10 Program upon closing. This program provides 1-year workmanship, 2-year systems and 10-year structural coverage. In an effort to provide exceptional customer service we are now offering a Warranty Homeowner Portal that will allow you to submit, track and print your warranty service needs online.
During your Pre-Closing orientation, your Builder will show you a sample McKee Homes homeowner’s manual and cover some of its key points. Shortly after closing, you will receive an email with login information for your BuilderTrend account. This is where your personalized homeowner’s manual will be located. Your homeowner’s manual provides a wealth of information, including:
- 2-10 Warranty Program information and warranty manual
- Emergency service numbers for plumbing, HVAC and electrical
- Seasonal maintenance guide
- 30-day and 11-month warranty service request forms
The 2-10 Warranty Program manual explains what is covered under warranty and what is not covered, so it is a great reference tool. The emergency numbers are for the trade partners who helped build your home. If something happens with your electrical, HVAC or plumbing that needs immediate attention, you know whom to contact. The seasonal maintenance guides are informational and provide suggestions on how to help maintain your home and avoid costly repairs later on.
The warranty service request forms can be used to fill out at 30-day and 11-months after closing to address any issues you may find in your home. These forms are optional, as the 2-10 Warranty Program will take your warranty items over the phone, through email, fax and mail. All contact information can be found in your homeowner’s manual. We do recommend keeping a running list so you can be sure to get all of your items addressed at one time. Once our Front Line Warranty Service team receives your warranty items they will determine what is covered and what is not covered. The items that are covered under warranty will be scheduled for repair with you by the Builder in your neighborhood. Our warranty system does not offer reminders at 30-day and 11-months after closing, so putting a reminder on a calendar may help remind you when it’s time to turn in the lists.
If you have a warranty issue with your appliances you will need to contact the appliance supplier directly. Their contact information can be found in your homeowner’s manual.
It is our goal to make sure any issues with your new home are resolved in a timely manner. From minor issues such as nail pops to more complex issues that occasionally occur, our 2-10 Warranty Program will protect your investment in your new home. Should you ever need to sell your home, the warranty is fully-transferable, which increases the resale value of the home.